Full-Stack Observability & Business Outcome Expectations

Full-Stack Observability (FSO) analyzes the four MELT segments to uncover insights into your technology stack’s performance. Analyzing metrics, events, logs, and traces allows for rapid understanding and resolution of technical problems, increased collaboration across various business units, and improved end-user experience with very low overhead to your business. Monitoring services help eliminate data noise and break down operational silos. Production level monitoring ultimately drives efficiencies in business prioritization while keeping the end-user the focal point.

Common goals for O11y implementation are to drive efficiency, value, and innovation while linking technology performance to business performance.

Business Outcomes You Can Expect From Full-Stack Observability & Full-Stack Monitoring Tools:

1. Link technology performance to tangible business outcomes such as customer experience, sales transactions, and revenue with insights into technology that can prove value by showing how performance affects profitability.
2. Increase profitability by optimizing team performance, reducing silos, and mitigating stop-loss revenue and brand damage due to service slowdowns and outages by finding the root cause of incidents in real-time.
3. Improve end-user experience and customer relations by identifying issues before they occur and providing proactive communication that the problem has been identified, and the IT team is working to resolve it. Apply a business context to every data point to allow for the prioritization of issues that impact the business and end-user the most by Reducing Mean Time to Resolution (MTTR)

As eyewitnesses have differing perceptions of the events that take place during a car crash, silos within the organization are seeing separate fragments of an incident. Implementing full-stack monitoring tools reduces the noise and confusion about how and why the incident occurred. Observability (O11y) provides a common set of facts that teams can work from to determine the root cause in real-time.

Xigent clients are leveraging our application monitoring services experts for insights into application lag, outages, and code optimization issues providing the same visibility across app development, infrastructure, networking, and business leaders. Xigent experts have worked with well-known clients, and are here to guide and support your organization on your business monitoring journey.

Business Outcome Use Case:

Alicia runs the Business Office for a large network of outpatient treatment centers. For Alicia, it’s all about the paperwork. One day, she starts noticing that the practitioners aren’t uploading documents in a timely manner. This is a problem, because without the paperwork, Alicia can’t do the things that make the business profitable. She decides it’s time to act. She picks up the phone and starts making calls. When she starts asking around, all she hears is “The system is just too slow. I don’t have this kind of time to waste with all these patients I’ve got!”
Instead of panicking, Alicia goes to Matt, the FSO expert on her team. She explains to him what she’s observing and hearing from their coworkers, and Matt agrees it’s something he should look into immediately.

30 minutes later, Alicia’s phone rings. It’s Matt.

“Hey, it looks like when the .pdf is over 30 pages, it’s causing the database to choke. It looks like it might have something to do with the INSERT statement. I’ve already contacted the developers, and they anticipate having a fix in by the end of the week. Until then, do you want to send a message to the team and let them know if they split the document into 29-page chunks, everything will be lightning-fast”?

“Sure,” says Alicia. “I’ll get that out right now.”

As she hangs up the phone, Alicia smiles. Data flowing means money flowing, and the fact that Alicia is helping keep the money flowing means that come the next round of performance reviews, Alicia can ask for that 7% raise she’s been angling for all year. Life is good!

Eliminating a 20 Year IT Challenge with Full-Stack Observability

Learn how Xigent helped one of the strongest financial organizations in the United States implement a unified platform that established a single source of truth for its applications and the users’ digital experience.

VIEW THE CASE STUDY