Benefits of Full-Stack Observability

By Michael Kedik, Xigent VP Offering Management

Xigent’s Full-Stack Observability Blog Series (Part 3 of 6)

Business leaders are surrounded by interconnected technologies and systems. One application may depend on multiple systems; a single problem could cause a ripple effect that trickles down and impacts the end user. A hiccup in the digital journey erodes the end user’s trust in your product. Full-Stack Observability (FSO) provides real-time visibility into problems before they occur, determining the business impact and the root cause.

Ed Ferron, Xigent’s FSO expert, explains, “The benefits of Full-Stack Observability include helping our customers find problems early in their environment and implementing proactive monitoring so they can see it before it impacts their customers or revenue.” Ferron continues, “what Xigent brings to the table is not only the ability to find those problems early but to remediate those problems and resolve them with our deep expertise in code and software architecture. Outcomes seen across Xigent’s customers include everything from improving Net Promoter Score and their experience with customers, all the way to improving application performance, reliability, and uptime of their key applications.”

In addition to the insights shared by Ferron, here is a list of the Top 5 benefits Xigent’s FSO clients have experienced:

1. Increased Performance Tracking

    • Incorporate Full-Stack Observability into your technology stack to link technology performance to tangible business outcomes.
    • Gain full visibility and real-time metrics of application transaction performance. This means every aspect of your application can be understood in the context of the entire digital experience.

2. Improved End-User Experience

    • Get ahead of an issue before it negatively impacts the customer experience. Provide proactive communication that the problem has been identified and that your team is working diligently to resolve it.
    • Apply business context to every data point to prioritize issues that impact the business and end-user the most by reducing Mean Time to Resolution (MTTR).

3. Fortified Standard Operations

    • Diminish guessing what average app performance looks like and alerts you in real-time when that performance deviates. Quit losing sleep wondering about the “what ifs.”
    • Receive real-time alerts when metrics fall outside a given threshold with end-to-end application visibility.

4. Change Management with Quantifiable Professional Insights

    • Fully understand how changes in systems, upgrades, and migrations impact your mission-critical applications. This gives you visibility into every component of the application delivery chain — including cloud workload and services, end-user, and back-end applications.
    • Quickly discover and remediate issues caused by an application, or its dependencies, that impact performance and the end-user experience.

5. Increased Profitability & Operational Guidance

    • Cut costs and increase profitability by optimizing team performance, reducing silos, and mitigating stop-loss revenue.
    • Improve customer experience, sales transactions, and revenue with trackable real-time insights into technology and how its performance affects your profitability.
    • Get end-to-end visibility into internet-dependent, business-critical services your company relies on to drive profitability.
    • Gain improved operational guidance by reducing alert fatigue and driving the adoption of cross-team application performance monitoring and observability.

After understanding the value of FSO, you may wonder if FSO is suitable for your company. Ferron addresses this common question by sharing, “We see Full-Stack Observability (FSO) and Application Performance Monitoring (APM) software deployed for a wide range of applications, and today, everything’s an application. When you have an application that may impact your revenue, online banking, or how your customers engage with you, FSO benefits you.”

If you are interested in meeting with Ferron and the Xigent team to determine how your business can benefit from FSO, reach out to schedule your introductory meeting.

Be sure to stay tuned for part 4 of our Full-Stack Observability series, where we break down the components that make FSO what it is and how it operates to support your native systems.

Eliminating a 20 Year IT Challenge with Full-Stack Observability

Learn how Xigent helped one of the strongest financial organizations in the United States implement a unified platform that established a single source of truth for its applications and the users’ digital experience.


Want to Learn More About Full-Stack Observability?

Be sure to check out Xigent’s FSO web pages, follow us on social media, and stay tuned to read parts 4-6 of Xigent’s Full-Stack Observability blog series to stay up to date on FSO as we release content discussing Full-Stack Observability:

Part 1Meet Xigent’s Full-Stack Observability Expert: Ed Ferron
Part 2What is Full-Stack Observability?
Part 3 – Benefits of Full-Stack Observability
Part 4Components of Full-Stack Observability
Part 5Journey to Full-Stack Observability
Part 6Xigent’s Approach to Full-Stack Observability