Xigent’s Approach to Full-Stack Observability

By Michael Kedik, Xigent VP Offering Management

Xigent’s Full-Stack Observability Blog Series (Part 6 of 6)

Over the years, Xigent’s Full-Stack Observability (FSO) Expert, Ed Ferron, has witnessed various companies attempt to manage their Full-Stack Observability in-house. Although this may appear to save time and money, it typically ends up being more expensive, stressful, and time-consuming in the long run.  

Here’s why. 

Companies pursuing full monitoring solutions want exactly that, to monitor every aspect of their business to ensure operations are running smoothly and goals are actively being pursued. Executives fall in love with the thought of having their own IT team behind the wheel of FSO operations, but it can get messy as it requires proper training and can even lead to finger-pointing & bias throughout the company. 

What about outsourcing your FSO needs? Pay attention to a few key areas before choosing a company to partner with for Full-Stack Observability.

The success rate for outsourcing is greatly enhanced when partnering with a company that communicates and executes operations as an extension of your company. Sharing a clear, concise path toward your goals is crucial for smooth integration. 

Ferron describes Xigent’s approach to FSO as “a consultative approach that allows Xigent to align your business metrics to your monitoring goals and capabilities. With that, we break down the walls between the business and what they’re trying to measure, and the IT organization and what they’re trying to monitor, bridging the two together.” 

When bridging the gap between the business and technology teams, it is important to properly balance the IT team, executives, and the outsourcing company. When outsourcing, be sure to make communication a top priority among all involved. This frustration impacts the company process and culture if done improperly – ultimately interrupting progress toward shared goals. Collaboration between teams is a top priority for Xigent, and speaking the same language from the beginning allows everyone to reach their full potential faster. 

The first thing we do is democratize the language, creating a common language that everyone can understand. Whether you’re a business analyst, an executive, or a monitoring professional (overseeing) the code or infrastructure,” shares Ferron. Further, the biggest differentiator that sets Xigent’s FSO approach apart from others is our expertise when it comes to monitoring the data within the business context. According to Ferron, “the business context helps (companies) understand how their applications are impacting the business. For example, how well is the warehouse performing? Are our deliveries getting out on time? Are our orders constantly processing? We marry the IT data to the business activities to really give a Full-Stack Observability picture.” 

In summary, Full-Stack Observability brings a lot to the table when it comes to monitoring business solutions, especially when you follow a strategic approach to successfully implementing FSO.  

Throughout our 6-part FSO blog series Xigent has introduced you to our FSO expert (Ed Ferron), defined what FSO is, described the benefits of FSO, outlined the components of FSO, walked through the journey to FSO, and shared Xigents’ approach to FSO; all of which should help prepare you and your business to successfully implement Full Stack Observervabilty 

We hope that our FSO series has provided clarity and insight on this specific application monitoring solution! Contact an FSO specialist if you are interested in Xigent’s Full-Stack Observability solutions and what we offer.  

Want to learn more industry insights from Xigent? Click here to read our blog!

Want to Learn More About Full-Stack Observability?

Be sure to check out Xigent’s FSO web pages, follow us on social media, and stay tuned to read part 5 of Xigent’s Full-Stack Observability blog series to stay up to date as we release content discussing Full-Stack Observability:

Part 1Meet Xigent’s Full-Stack Observability Expert: Ed Ferron
Part 2What is Full-Stack Observability?
Part 3 Benefits of Full-Stack Observability
Part 4Components of Full-Stack Observability
Part 5Journey to Full-Stack Observability
Part 6Xigent’s Approach to Full-Stack Observability