3 Actionable New Year’s Resolutions for creating Business Efficient IT.


There are a host of methodologies that businesses like yours use to identify and act upon opportunities for improvement heading into a new decade. As business leaders across your organization have ideas on how to drive profitability and efficiency upward, you must have the right IT to be able to support these initiatives. Which technologically driven pain points ail your business, and what are you going to do to address them in 2020? With the turning of our calendars to the new year and new decade, there is no better time to conduct a health check to make sure your IT is capable of supporting the vision of growth within your organization. 


Learn three insightful areas to help bring your organization’s IT boldly into the new decade. 


1. Strengthen your Cybersecurity Posture with Managed Threat Response (MTR). 

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Many midsized organizations out there today are ill-equipped with the proven people, processes and tools to effectively combat ultramodern cyber threats around the clock. Even those with the right tools in place and expert skills can stand to leverage the support of an elite team of incident response experts and cyber threat hunters who have their back.

Most managed detection and response (MDR) services concentrate on the notification and monitoring portion, however, MTR powered by Sophos takes targeted actions on your behalf to neutralize the simplest to the most sophisticated threats. Sure, that all sounds wonderful, but we haven’t even mentioned the best part: its price. Sophos’ recently released Managed Threat Response is available for what you may pay an intern. Arm yourself with a 24/7 team of threat hunting experts who will:

  • Proactively hunt for and validate potential threats and incidents.
  • Use all available information to determine scope and severity of threats.
  • Apply the appropriate business context for valid threats.
  • Provide actionable advice for addressing the root cause of recurring incidents.
  • Initiate actions to remotely disrupt, contain, and neutralize threats.

According to leading tech research firm, Gartner, “MDR services add 24/7 threat monitoring, detection and response capabilities to security operations capabilities via an outcome-oriented approach. Security and risk management leaders should use this research to determine if MDR services are a good fit for their goals, use cases and requirements.”

How to get started: visit our Managed Threat Response (MTR) page to learn more. Here, you’ll find additional material on managed threat services, helpful downloads, and additional insights from Gartner, Inc. 

2. Optimize your IT Asset Management Processes. 

Are you and your organization maximizing the potential of your IT assets? After all, you’ve invested heavily in them. IT inventory management is as essential as it is tedious. However, a sub-par inventory can lead to discrepancies in security and compliance, as well as inefficiencies that can affect negatively affect revenue and unintentional over-payment for equipment you don’t necessarily need (or didn’t even know you had). Whether we want to admit it or not, the process of IT inventory tracking is essential to making the most of your assets.

Conduct an inventory audit: begin with a thorough review of all your IT assets. Note or update all relevant information about the asset, including:

  • The purchase date.
  • Whether the asset is under a service contract.
  • The current software associated with the asset.

Make conducting regular inventory updates on interval a habit. Once you’ve audited your IT assets, decide on a schedule for updating and maintaining your inventory. Assign someone responsibility for keeping the inventory list up to date.

Xigent + Cisco Smart Net: At Xigent, we focus on result-driven IT. We know you have business priorities. We work with you to take the reins of your Cisco devices so you can focus on your business. Combining Xigent’s services with your Cisco Smart Net option improves asset management, compliance, budgeting and security and automates the IT inventory process. It provides complete visibility for all of your Cisco assets, even if they’ve been purchased through different vendors. It offers flexible reporting so you can:

  • Easily identify which life cycle stage your Cisco assets are in.
  • See what’s been removed or added to your network.
  • Verify that your Cisco assets are running updated software.

However, with all that said, Cisco Smart Net still requires a hands-on approach. Its alerts need to be monitored and addressed. An expert provider like Xigent helps organizations take full advantage of Cisco Smart Net’s capabilities.

How to get started: visit our Cisco Smart Net page to learn more about the unique combination of Cisco’s state-of-the-art Smart Net, paired with Xigent’s customer success team. Our experts will bring your equipment contracts into clear focus, allowing full visibility and a more hands-off tracking experience for you and your IT organization. This will allow you and your staff to focus on value-driven initiatives.

3. Protect Microsoft Office 365 data from ransomware, hardware malfunctions and deletion.

It’s no secret that Outlook is the most widely used email client in American places of business. Aside from Outlook, enterprise apps like Excel, Access, PowerPoint, OneNote, Project, and Skype chat are the tools most of us use to accomplish work tasks. However, there is an erroneous perception in our industry that the data cultivated, modified and stored in cloud ecosystems such as Office 365 doesn’t need to be backed up beyond the native offerings and features – but this simply is not true. Your business continuity relies on a quality disaster recovery plan, and a reliable backup must be at the heart of it. Best practices recommend a 3-2-1 backup rule in which an organization has three sets of backups, stored across two forms of media, with one copy living off-site.

If you were (unexpectedly) summoned to retrieve email records, files or other types of media amid legal action or inquiry from an employee who left the company 6, 9, even 18 months ago – would you have a way to supply what you are required to in a short time frame? If you don’t know that answer, it may be time to find out before it’s too late. “I highly recommend that everyone using Office 365 for Exchange, SharePoint and even OneDrive take a closer look at what Microsoft does in terms of backup and data retention versus what you assume they are doing,” suggests Xigent VP of Product Management Michael Kedik.

To better understand your Microsoft Office 365 backup and recovery options, retrieve your copy of our free guide to learn how Xigent protects businesses with enterprise-level backup and disaster recovery solutions.