Support Services

Xigent has a wide range of Support Service packages that enable business and IT leaders to refocus limited internal staff resources on higher value activities. By delegating operational infrastructure tasks to Xigent’s BEI Operations Center, businesses and organizations are able to leverage our experienced team, mature ITIL based processes, and reliable, flexible technology.

Connect with a Support Services Expert

Managing and maintaining a healthy and secure IT environment can be costly and time-consuming. Limited resources make it difficult for many organizations to provide the level of service and support required to meet their business goals. Too often, IT organizations are in a reactive posture focused on resolving unexpected business crises and are unable to spend the time needed to help grow and transform the business through technology solutions. Xigent’s wide range of Support Service packages can do the work for you.

What are the outcomes you can expect with effective IT Support Services from Xigent?

Maximum Up-Time, Minimal Interruptions

Agentless monitoring with purpose-driven dashboards provides meaningful alerts by filtering out noise from secondary and tertiary systems

Quick and Effective Issue Remediation

24/7 Service Desk and expert end-user support

Clear Communication

A Dedicated Service Delivery Manager for the Life of the Engagement

Ensure Capacity, Prevent Outages, Reduce IT OpEx

Ongoing review of current and forecast utilization with Capacity and Availability Management

Improve Reliability, Flexibility and Availability

Our Health Check will assess the health of your environment against industry and Xigent Solution's best practices

Minimize Downtime

Continuous firmware and patch updates keep worms and malicious code at bay, minimizing their associated downtime

More Information

Storage Support Services Case Study