Apply today: Minneapolis or Sioux Falls
Project Managers (PM) keep projects on task and exhibit laser focus on the most important priorities collaborating with Xigent team members to deliver on commitments. Our PMs enjoy working with our clients, sales teams, and service delivery consultants to provide support ensuring that Xigent delivers high quality client service and the desired solution on every engagement. Provides leadership and development of teams within the service delivery team to ensure performance and quality standards are met in accordance with key performance indicators.
► Provide Project Management expertise to our clients for contracted engagements.
► Provide an excellent example of customer service on all levels for our clients and Xigent. Act in the best interest of and stay proactively in touch with clients.
► Publish outcomes after client meetings as mutually agreed upon with client.
► Partner with client and Xigent team members to establish Professional Service (PS) SOW contracts and ensure products and services are delivered as defined.
► Coordinate and schedule resources for work to be done on PS contracts.
► Review and manage client activities; and ensure activities are prioritized, scheduled, and moved through the process as committed.
► Participate in resource coordination briefing meetings.
► Record time, at a minimum, every week.
► Accurately document and complete the monthly approve and post billing process within the first five business days of every month.
► Participate in Xigent Solutions Internal Improvement Plan initiatives.
► Demonstrate and advocate Xigent’s core values.
Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
► Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.
► Analyze performance of Service Desk activity and documented resolutions to identify problem areas, and devise and deliver solutions to improve service quality and prevent future problems.
► Plan and conduct performance appraisals of Service Desk staff, administer disciplinary action, raises, bonuses, and promotions when necessary.
► 3-5 years of experience in Project Management, Business Development, or similar client facing role is strongly preferred.
► BA/BS Degree (or higher) preferred.
► Technical experience with managing IT projects.
► PMP Certification desired along with Program and Portfolio management experience.
► Team player who integrates easily and communicates with a positive attitude.
► Able to identify where support is required and proactively provide it.
► Be committed to providing outstanding customer service (internally & externally).
► Need to be energetic and self-motivated, thriving in a hands-on environment and require minimum management supervision.
► Need to be flexible and adaptable – excited by new ideas and willing to pick up and work with new initiatives no matter how unfamiliar.
► Highly organized – managing workload and delivering multiple activities simultaneously.
► Experience working with brand image and promoting value through customer experience.
► Ability to establish milestones and keep all team members on task.
► Need to be able to demonstrate initiative and have problem solving skills.
► Strong ability to cultivate relationships with clients, Xigent teammates, and partners.
► Exceptional communications capabilities, including leveraging other people, giving presentations, and speaking publicly.
► Takes accountability for problems or failures, responsible for own actions, demonstrating strong ethics and integrity, and practices consistent follow-through.
► Attention to detail, plus analytical and problem-solving capabilities.
► Positive, service-oriented personality.
Xigent provides a comprehensive benefit package that includes; paid time off, medical, dental, long-short term disability and 401(k) plans.
At Xigent, we specialize in delivering greater business outcomes through IT services and solutions for midsized organizations. We pride ourselves not only in our exemplary customer service, but also in the partners we carefully select to work with, right down to the staff we hire. We believe that the strongest, most productive business relationships are built on a foundation of trust, transparency, accountability, and a demand for continuous improvement. That is why we expect our five core values to shine in everything we do as a company and every person we bring on board:
Visit www.xigentsolutions.com to learn more.