Infrastructure Consultant

Apply today: Minneapolis

Job Description

The Infrastructure Consultant’s role is to deliver on our managed service and professional service contracts, providing an excellent client experience while meeting our SLAs and timelines. This includes planning, securing, installing, configuring, optimizing, and documenting data center hardware, software; protecting and recovering data; and monitoring, diagnosing, and resolving incidents, while ensuring minimal downtime. It requires training and support numerous platforms within Xigent’s technology portfolio.

Duties & Responsibilities

Strategy, Planning & Acquisition
  1. Work with sales engineers, client success managers, and project managers to provide IT capabilities
  2. Perform service design and capacity planning
  3. Conduct capacity and availability management
  4. Develop, implement, and maintain operating practices
Deployment
  1. Implement and secure new hardware and software solutions
  2. Create and maintain documentation as it relates to solutions, configurations, dependencies, processes, and service records
  3. Protect against data and service degradation, loss, and disaster
  4. Monitor data center physical and virtual assets and services
Operational Management
  1. Provide service desk support for internal and external client requests and incidents
  2. Provide scheduled and/or escalated on-call support
  3. Manage assets
  4. Update & upgrade firmware and software
  5. Manage and troubleshoot events and incidents to minimize incident duration
  6. Test and recover data and services against loss or disaster
  7. Execute configuration changes
  8. Update and continuously improve documentation, including asset records, KBs, and SOPs
  9. Consult and communicate with internal and external clients
  10. Ensure services are provided within service level agreements (SLAs)
  11. Participate and support configuration change management
  12. Provide guidance and support for jr. members
  13. Other duties as assigned and requested
Personal Responsibilities
  1. Support and manifest Xigent’s core values
  2. Work closely with client success managers and project managers to provide tight service delivery with excellent client experience
  3. Perform work and record time to maximize client value and Xigent profitability
  4. Strive to exceed individual key performance indicators
  5. Solicit feedback from coworkers to develop consulting abilities and deliver superior customer experience
  6. Self-manage competing priorities to achieve Xigent business outcomes

Knowledge, Skills, and/or Abilities Required

Proficiencies
  1. Demonstrated proficiency in basic security principles and practices
  2. Managed and professional services delivery organizations
  3. Demonstrated proficiency in four practices and technologies listed below:
    1. Server: Vmware vSphere, Microsoft Server, Linux, Cisco UCS, HPE Proliant
    2. Storage and data protection: Netapp, Pure, Cohesity, Veeam, Zerto
    3. Network: Cisco Nexus, Cisco Catalyst, Cisco ASA, Fortinet Fortigate, Vmware NSX, Cisco ThousandEyes
    4. Cloud: Azure, AWS
    5. Network Monitoring: LogicMonitor
What You Bring
  1. Strong written and oral communication skills
  2. Strong interpersonal skills
  3. Ability to conduct research into issues and products as required
  4. Quality-first mindset
  5. Highly self-motivated and directed
  6. Keen attention to detail
  7. Proven analytical and problem-solving abilities
  8. Ability to effectively prioritize and execute tasks in a high-pressure environment
  9. Strong customer service orientation

Education

  1. BA in Information Technology, Business, or related subject area
  2. 3+ years’ experience in data center operations
  3. Some certifications supporting the practices or technologies listed above

Benefits

Xigent offers a competitive base salary with quarterly bonuses based on meeting defined goals. We provide a comprehensive benefit package that includes paid time off, medical, dental, long-short term disability and 401(k) plans.

Apply Here

About Xigent

At Xigent, we specialize in delivering greater business outcomes through IT services and solutions for midsized organizations. We pride ourselves not only in our exemplary customer service, but also in the partners we carefully select to work with, right down to the staff we hire. We believe that the strongest, most productive business relationships are built on a foundation of trust, transparency, accountability, and a demand for continuous improvement. That is why we expect our five core values to shine in everything we do as a company and every person we bring on board:

  1. The Fire Within!
    Drive continuous improvement and measurable value with a tenacious pursuit of excellence
  2. Be One Team
    One team, one goal = Greater Results
  3. Be Real
    Cultivate relationships with honesty and transparency
  4. Build the “Wow”
    Drive value through differentiating capabilities
  5. Method Over Madness
    Operate freely within a culture of discipline

Visit www.xigentsolutions.com to learn more.

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