Client Success Manager
Apply today: Minneapolis or Sioux Falls
Client Success Managers (CSMs) perform one of the most important roles within Xigent Solutions (Xigent). CSMs maintain the connection with our clients and act as their trusted advisors to ensure Xigent helps identify and deliver greater outcomes and value for their IT investments. CSMs keep projects and services on task and exhibit laser focus on the most important priorities collaborating with Xigent team members to deliver on commitments. Continual improvement and service excellence are their mantra. Our CSM’s enjoy working with our clients, sales teams, and service delivery consultants to provide support ensuring that Xigent delivers high quality client service and the desired solution outcome on every engagement. Provides leadership and development of teams within the service delivery team to ensure performance and quality standards are met in accordance with key performance indicators.
► Provide an excellent example of customer service on all levels for our clients and Xigent. Act in the best interest of and stay proactively in touch with clients.
► Drive Business Outcomes with our clients. Continually focus on improving our client’s IT environment and investments.
► Publish outcomes after client meetings as mutually agreed upon with client.
► Partner with client and Xigent team members to establish SSA and PS SOW agreements, and ensure products and services are delivered as defined.
► Coordinate and schedule resources for work to be done on SSA and PS agreements.
► Provide Project Management expertise to our clients for contracted engagements.
► Review and manage client activities; and ensure activities are prioritized, scheduled, and moved through the process as committed.
► Participate in resource coordination briefing meetings.
► Record time, at a minimum, every week.
► Accurately document and complete the monthly approve and post billing process within the first five business days of every month.
► Schedule and participate in review sessions with SSA clients as contracted.
► Participate in Xigent Solutions Internal Improvement Plan line initiatives.
► Demonstrate and advocate Xigent’s core values.
► 3-5 years of experience in Customer Success Account Management, Business Development, or similar client facing role is strongly preferred.
► BA/BS Degree (or higher) preferred.
► PMP Certification desired along with Program and Portfolio management experience.
► Team player who integrates easily and communicates with a positive attitude.
► Able to identify where support is required and proactively provide it.
► Be committed to providing outstanding customer service (internally & externally).
► Need to be energetic and self-motivated, thriving in a hands-on environment and require minimum management supervision.
► Need to be flexible and adaptable – excited by new ideas and willing to pick up and work with new initiatives no matter how unfamiliar.
► Highly organized – managing workload and delivering multiple activities simultaneously.
► Experience working with brand image and promoting value through customer experience.
► Ability to establish milestones and keep all team members on task.
► Need to be able to demonstrate initiative and have problem solving skills.
► Technical experience with managing IT projects.
► Strong ability to cultivate relationships with clients, Xigent teammates, and partners.
► Exceptional communications capabilities, including leveraging other people, giving presentations, and speaking publicly.
► Takes accountability for problems or failures, responsible for own actions, demonstrating strong ethics and integrity, and practices consistent follow-through.
► Attention to detail, plus analytical and problem-solving capabilities.
► Positive, service-oriented personality.
Xigent provides a comprehensive benefit package that includes; paid time off, medical, dental, long-short term disability and 401(k) plans.
At Xigent, we specialize in delivering greater business outcomes through IT services and solutions for midsized organizations. We pride ourselves not only in our exemplary customer service, but also in the partners we carefully select to work with, right down to the staff we hire. We believe that the strongest, most productive business relationships are built on a foundation of trust, transparency, accountability, and a demand for continuous improvement. That is why we expect our five core values to shine in everything we do as a company and every person we bring on board:
Visit www.xigentsolutions.com to learn more.