Client Success Associate

Client Success Associate

Apply today: Sioux Falls

Role Description

Client Success Associate (CSA) assists with the management of a portion of our named accounts, including new customer onboarding activities and providing oversight of recurring activities. Our CSA’s enjoy working with our clients, sales teams, and service delivery consultants to provide support ensuring that Xigent delivers high quality client service and the desired solution outcome on every engagement.

Role Duties

  1. Provide an excellent example of customer service on all levels for our clients and Xigent
  2. Review and manage client activities; and ensure activities are prioritized, scheduled, and moved through the process as committed
  3. Ensure needs are met through frequent interactions and constant communication
  4. Assisting with customer communication during Xigent’s critical launches and support events
  5. Assist in implementing ongoing improvements to increase client growth
  6. Participate in preparation and delivery of Quarterly Business Reviews for named accounts
  7. Actively contribute to departmental and company goals
  8. Develop detailed knowledge about specific product lines and features
  9. Acting as an advocate for our customers by reporting and acting on observed areas for improvement
  10. Demonstrate and advocate Xigent’s core values
  11. Perform other related duties as assigned by management

Required Skills

  1. 2+ years of IT related project management experience preferred
  2. Possess a supportive and responsive manner with internal and external customers
  3. Strong decision-making ability, financial aptitude, and customer service orientation
  4. High levels of organization, strong attention to detail
  5. Self-motivated, action and results oriented Well organized, good communication and reporting skills


Xigent offers a competitive base salary with quarterly bonuses based on meeting defined goals. We provide a comprehensive benefit package that includes paid time off, medical, dental, long-short term disability and 401(k) plans.

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About Xigent

At Xigent, we specialize in delivering greater business outcomes through IT services and solutions for midsized organizations. We pride ourselves not only in our exemplary customer service, but also in the partners we carefully select to work with, right down to the staff we hire. We believe that the strongest, most productive business relationships are built on a foundation of trust, transparency, accountability, and a demand for continuous improvement. That is why we expect our five core values to shine in everything we do as a company and every person we bring on board:

  1. The Fire Within!
    Drive continuous improvement and measurable value with a tenacious pursuit of excellence
  2. Be One Team
    One team, one goal = Greater Results
  3. Be Real
    Cultivate relationships with honesty and transparency
  4. Build the “Wow”
    Drive value through differentiating capabilities
  5. Method Over Madness
    Operate freely within a culture of discipline

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